Geeks b2c
Geeks Online Request Submission Mobile App is a convenient tool enabling users to report issues with their phones, laptops, or Wi-Fi and request a callback. This initiates a technician visit for prompt assistance.
Services : user flow . wireframe . design web . design app
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Problem
The company’s main UX challenge stems from the absence of an online platform for customers to conveniently submit technician requests.
This limitation forces customers to rely on traditional methods like visiting the office or making phone calls, resulting in inefficiencies and inconvenience.
The lack of a digital solution impedes scalability and timely support for device-related issues, ultimately hindering customer satisfaction and business growth.
Approach
To overcome the UX challenge of lacking an online platform for technician requests, a user-centric digital solution is essential. This entails creating a responsive web application or mobile app that enables customers to effortlessly submit service requests from any device.
The interface should feature intuitive navigation and a streamlined submission process, allowing users to input necessary details easily.
Furthermore, implementing a robust backend system to manage and prioritize service requests efficiently is crucial. This would enable the company to optimize resource allocation and ensure timely responses to customer needs.
By embracing digital innovation and focusing on user experience, the company can enhance scalability, improve customer satisfaction, and drive business growth.
userflow
wireframe
typography
color
design(app)
design(web)
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